Please read these terms carefully before using our services.
By accessing or using the Hold My Letter website (âWebsiteâ) or purchasing any of our services (âServicesâ), you agree to be bound by these Terms and Conditions (âTermsâ). If you do not agree to these Terms, you may not use the Website or Services.
These Terms constitute a legally binding agreement between you (âyouâ or âUserâ) and Hold My Letter (âwe,â âus,â or âourâ).
Hold My Letter provides a service that allows customers to send a handwritten letter to our mailing address for secure storage. After a designated period (one year or two years, depending on the plan purchased), we mail the letter to the address specified by the customer at the time of purchase.
Our Services include:
You must be at least 16 years of age to use our Services. If you are under the age of 16, you may only use our Services with the consent and supervision of a parent or legal guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.
All purchases are one-time payments. There are no subscriptions, recurring charges, or membership fees associated with our Services.
Pricing is as follows (subject to change):
Payment is processed securely through our third-party payment processor, Stripe. By making a purchase, you agree to Stripe's terms of service and privacy policy. We do not store your credit card information.
After payment, you will receive a verification code and our mailing address. You are responsible for writing the verification code on the back of your envelope and mailing your letter to us.
Each order is assigned a unique verification code. You must write this code on the back of the envelope you mail to us. The verification code allows us to match your physical letter to your order. You should also include your full name and return address on the envelope.
If we receive a letter without a verification code and cannot match it to an order, we reserve the right to return the letter to the sender or dispose of it after a reasonable holding period. Hold My Letter is not responsible for lost or unmatched letters due to missing or illegible verification codes.
Your letter remains sealed at all times while in our possession. We do not open, read, copy, scan, or share the contents of your letter. Your words are yours alone.
You agree not to include any of the following in your letter:
We reserve the right to refuse to store or deliver any letter or package that we reasonably believe contains prohibited items.
We will store your sealed letter in a secure facility for the duration of your selected time period. We take commercially reasonable precautions to protect your letter from damage, loss, or unauthorized access.
At the end of the storage period, we will mail your letter to the delivery address on file using tracked shipping. We aim to deliver your letter on or around the anniversary of receipt (for âLetter to Myselfâ) or on or around the target delivery date you selected (for âLetter to Someone Specialâ). Exact delivery dates depend on USPS processing times and are not guaranteed.
It is your responsibility to ensure that the delivery address on file is accurate and up to date. If you or the recipient moves, please contact us with the updated address at least 2â4 weeks before the scheduled delivery date.
If you need to update the delivery address for your letter, please contact us at support@holdmyletter.com as soon as possible. We will make commercially reasonable efforts to update the address before your letter is mailed, but cannot guarantee changes made fewer than 14 days before the scheduled delivery date.
If a letter is returned to us as undeliverable, we will attempt to contact you via email to obtain an updated address. We will hold returned letters for up to 90 days. After 90 days, undeliverable letters may be disposed of.
You may request a full refund at any time before we receive your physical letter at our mailing address. Once we have received your letter and it has been matched to your order, refunds are not available.
If you have paid for an order but have not mailed your letter within 90 days of purchase, you may contact us to request a refund or extend your mailing deadline.
To request a refund, please contact us at support@holdmyletter.com.
To the fullest extent permitted by applicable law, Hold My Letter and its owners, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to:
In no event shall our total liability to you for all claims arising out of or related to the Services exceed the total amount you paid to Hold My Letter for the specific order giving rise to the claim.
The Services are provided on an âas isâ and âas availableâ basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. While we take reasonable precautions to safeguard your letter, we cannot guarantee against all risks of loss, damage, or theft.
You agree to indemnify, defend, and hold harmless Hold My Letter and its owners, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) the contents of any letter you submit; or (d) your violation of any applicable law or the rights of any third party.
Our Services are currently available for delivery to addresses within the United States only. We do not currently ship internationally. We reserve the right to expand or restrict our delivery areas at any time.
All content on the Website, including text, graphics, logos, images, and software, is the property of Hold My Letter or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content on the Website without our prior written consent.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and handling of your personal information as described in the Privacy Policy.
We reserve the right to refuse service, cancel orders, or terminate your access to the Website at our sole discretion, with or without cause, and with or without notice. If we cancel an order before your letter has been received, you will receive a full refund.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website or Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law provisions. Any dispute arising out of or related to these Terms or the Services shall be resolved exclusively in the state or federal courts located in St. Charles County, Missouri, and you consent to the personal jurisdiction of such courts.
If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hold My Letter regarding your use of the Services and supersede all prior agreements, understandings, and communications, whether written or oral.
If you have any questions about these Terms, please contact us at:
Hold My Letter
1890 1st Capital Drive
PO Box 192
St Charles, MO 63302
support@holdmyletter.com
These Terms and Conditions are effective as of March 8, 2026.