How we collect, use, and protect your personal information.
This privacy policy (âPrivacy Policyâ) sets out how Hold My Letter intends to collect, store, use, disclose, protect, handle and otherwise process your personal information.
We work within and uphold the Applicable Privacy Laws. You can find further details about the Applicable Privacy Laws on the website of the Applicable Regulator.
Unless expressly provided otherwise, terms used in this Privacy Policy have the following meanings:
âApplicable Jurisdictionâ means the relevant jurisdiction (including any foreign jurisdiction) that applies to or governs the provision of Services by Hold My Letter to the relevant User.
âApplicable Privacy Lawsâ means:
âCookie Informationâ has the meaning given to that term in clause 4.
âHold My Letter,â âweâ or âusâ means Hold My Letter and any of its subsidiaries.
âPersonal Informationâ:
âRelevant Authorityâ means:
âSensitive Informationâ means all Personal Information of an individual that reveals (i) racial or ethnic origin, (ii) political opinions, religious or philosophical beliefs, (iii) genetic data, (iv) biometric data, (v) physical or mental health data, (vi) the sex life or sexual orientation, or (vii) criminal record of such individual.
âServiceâ means a service provided by Hold My Letter on the Website.
âUserâ means a user of the Services provided by Hold My Letter through the Website.
âWebsiteâ means holdmyletter.com and any website hosted and operated by Hold My Letter.
We may collect Personal Information about individuals. This Personal Information could include:
Hold My Letter collects this Personal Information in furtherance of its own legitimate interests, such as providing, administering, improving and personalising the Services to you, and based on your consent, where Hold My Letter asks for and collects your consent prior to collection, storage, use, disclosure, protection and handling of Personal Information.
If some or all of your Personal Information is not collected by Hold My Letter, Hold My Letter may not be able to provide you with the Service (in whole or in part) or personalise the Service (in whole or in part) to you.
If you are under the age of 16, we need the consent of your parent or guardian to process your personal information. Hold My Letter does not knowingly process the Personal Information of children under the age of 16. If you are under the age of 16, please do not use the Services without your parent or guardian's consent. If you suspect that a child under the age of 16 has provided Personal Information to us, please notify us via email at support@holdmyletter.com.
The Personal Information collected by Hold My Letter may include Sensitive Information. Hold My Letter will only collect and use Sensitive Information for the purpose that it is collected as permitted under the Applicable Privacy Laws, which includes situations where you have given your explicit consent, or where such processing is necessary for the establishment, exercise or defence of legal claims. Other allowable bases for the processing of Sensitive Information may apply under the Applicable Privacy Laws and Hold My Letter may use Sensitive Information accordingly.
Hold My Letter will collect Personal Information only by lawful and fair means and not in an unreasonably intrusive manner. When you provide Hold My Letter with Personal Information you consent to the use, disclosure and handling of your Personal Information in accordance with this Privacy Policy.
Depending on how you choose to interact with Hold My Letter, we may collect your personal information when you contact us by telephone, by email, through the Website, or when you complete a form. More specifically, we collect personal information in circumstances including when:
We do not directly collect your credit card details to process your payment. Your credit card details are collected, processed and stored directly by our payment processor (Stripe) pursuant to their terms of use and privacy policies. None of your credit card details are permanently stored with us. However, we may collect your bank account details to process refunds.
Hold My Letter may also collect information based on how you use the Website, including through âcookies,â web beacons and other similar technologies.
Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable our systems to recognise your browser and record non-personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (âCookie Informationâ).
We use cookies to help us improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
We will ask for your consent before placing non-essential cookies on your device.
No attempt is made by Hold My Letter to use Cookie Information to personally identify you. However, if Cookie Information is linked with personal information, this Cookie Information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
You can remove or reject cookies by adjusting the settings on your web browser. Please note that some parts of the Website may not function fully for users that disable cookies.
Hold My Letter may, in compliance with the laws and regulations of the Applicable Jurisdiction and Applicable Privacy Laws, send you email messages and other electronic communications (i) in connection with your use of the Website or any Services, (ii) in the ordinary course of business, or (iii) for any other legitimate business purpose (including, but not limited to, marketing). You can unsubscribe from such email messages or other electronic communications at any time by emailing Hold My Letter at support@holdmyletter.com or by following the directions contained in such communications.
Where practicable, customers and others have the right to interact with us anonymously or using a pseudonym. Circumstances where it is not practicable, however, include where Personal Information is required to complete a payment transaction or deliver our Services.
Subject to the Applicable Privacy Laws, Hold My Letter may hold, use or disclose your Personal Information collected for the purpose it was provided or collected, including in the following ways:
If you do not wish to continue to receive electronic marketing communications from us, you should opt-out by clicking on the âunsubscribeâ link in any email communications that we might send you.
The security of your Personal Information is important to Hold My Letter. Accordingly, Hold My Letter takes commercially reasonable steps to protect your Personal Information from misuse, loss and unauthorised access, modification and disclosure.
However, we cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption.
You are entirely responsible for maintaining the security of your passwords and/or account information.
We do not sell your Personal Information. Hold My Letter does not and will not sell the Personal Information of any user, including those it has actual knowledge are under the age of 16.
You may have a right to access the Personal Information we hold about you. Subject to Applicable Privacy Laws, you may have the right to request and obtain information about, or copies of, your Personal Information that we process, where we obtained your information, the business or commercial purpose for collecting your information, and any parties with whom your information is shared. You may, in certain circumstances, ask us to correct or delete Personal Information concerning you, depending on the situation and applicable laws.
Where we process your data based upon your consent, you may withdraw consent if you wish to do so.
Residents of California may have the following rights with respect to their Personal Information, in certain circumstances:
You may inquire about these rights or exercise your rights by contacting us as set out in clause 13 of this Privacy Policy.
You have a right to access the Personal Information we hold about you and a right to request that such Personal Information be corrected if you believe it is inaccurate, incomplete or out of date. To obtain a copy of the Personal Information we hold about you or to request correction, please contact us as set out in clause 13 of this Privacy Policy.
You can request for your Personal Information to be deleted, removed, depersonalised or destroyed by Hold My Letter by emailing support@holdmyletter.com. Hold My Letter will use commercially reasonable endeavours to action your request within a reasonable time and notify you when your request has been completed.
If you:
Please contact us at:
The Privacy Officer
Hold My Letter
support@holdmyletter.com
In your email, please specify:
We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time.
Should you wish to report a complaint or feel that Hold My Letter has not addressed your concern in a satisfactory manner, you may make a formal complaint to the Relevant Authority.
Notwithstanding any other provision of this Privacy Policy, the laws of the Applicable Jurisdiction (including the Applicable Privacy Laws) override any provisions in this Privacy Policy which are inconsistent with those laws. To the extent that the laws of the Applicable Jurisdiction impose less onerous requirements on Hold My Letter than this Privacy Policy, those provisions will be implied as part of this Privacy Policy and will prevail over the express provisions.
Subject to the laws of the Applicable Jurisdiction, any failure or delay by us to enforce or exercise a power or right or provisions of this Policy will not constitute a waiver of those rights or provisions. All rights not expressly granted are reserved.
We reserve the right at our sole discretion to revise this Privacy Policy at any time. You should visit the Website periodically to review this Privacy Policy. Amendments will be effective immediately upon publication on the Website. Your continued use of the Website following such publication will represent an agreement by you to be bound by this Privacy Policy as amended.
This Privacy Policy is governed by, and must be construed according to, the law in force in the Applicable Jurisdiction. The Courts in the Applicable Jurisdiction will have the exclusive jurisdiction to determine disputes in relation to this Privacy Policy.
This Privacy Policy is effective on and from March 8, 2026.